In response to the public announcement of the cessation of business by True Concept Limited (hereinafter referred to as “True Yoga Fitness”), the Executive Yuan’s Department of Consumer Protection (hereinafter referred to as “DCP”) convened a meeting on October 8, 2025, with relevant authorities including the Ministry of Sports, the Financial Supervisory Commission (hereinafter referred to as the “FSC”), the Ministry of Digital Affairs, banks, and local government consumer ombudsmen to discuss the matter. The FSC was requested to coordinate with various financial institutions to adopt a convenient and consumer-friendly approach for consumers applying for payments from the performance guarantee trust account and credit card disputes. The goal is to make favorable and lenient assessments and handle the matter as consistently as possible, and to provide a consumer consultation contact to facilitate consumers’ inquiries about related matters. The central governing authority, the Ministry of Sports, was further requested to cooperate with local governments to properly handle this consumer dispute.
The DCP and relevant authorities have taken appropriate measures in response to this consumer dispute. Consumers whose memberships have not yet expired or who still have remaining classes before the expiration of their training services contract can safeguard their rights through the following channels:
I.Consumers who meet the performance guarantee conditions may apply for a refund of the trust funds:
In accordance with Matters to Be Recorded in Point 22 of the Mandatory and Prohibitory Provisions of Standard Contracts for Fitness Centers, True Yoga Fitness paid a guarantee deposit to Sunny Bank to open a trust account. Members who meet the performance guarantee conditions may follow the procedures and required documents for refunds to trust account beneficiaries as announced by Sunny Bank Ltd. (website:https://www.sunnybank.com.tw/net/Prg/NewsInfosView/967). For any related questions, please contact the Trust Department of Sunny Bank via their service hotline.
II.Consumers who made purchases using credit cards are advised to file a claim for disputed credit card transaction as soon as possible. The handling principles are as follows:
(I)The deadline for cardholders (consumers) to file a dispute:
According to the regulations of international card organizations, there are time limits for credit card dispute refund applications. Cardholders must file a dispute with the card issuer within 120 calendar days from the date the service provider ceases to provide services and within 540 calendar days from the date of transaction settlement, providing specific evidence for the services not received.
(II)Cardholders (consumers) should attach the following documents when filing a dispute:
1.A copy of the membership agreement signed with True Yoga Fitness and a personal data usage consent form signed by the member.
2.If purchasing classes, the consumer must attach a Class Confirmation Form and a Record of the Most Recent Class.
3.Dispute declaration from the card issuer.
(III)The FSC has instructed all credit card issuers to announce information such as cardholder inquiry hotlines and required documents for filing disputes on the homepage of their official websites. The FSC has also requested the Bankers Association of the Republic of China to place the inquiry hotlines of each issuer on its official website (https://www.ba.org.tw/PublicInformation/Detail/5539?enumtype=ConsumerType&type=CreditInfo) to facilitate consumer queries and questions. Consumers with any related questions can contact the card issuer’s service hotline for assistance.
III.Class action lawsuit: The DCP has actively coordinated with reputable consumer protection groups to file a class action lawsuit in this case. Currently, the Consumer Protection Association in Taiwan (CPAT) has expressed its willingness to take on the class action lawsuit.
IV.Dedicated section: The DCP has created an Information Section for the Cessation of Business of True Yoga Fitness on the website of the Consumer Protection Committee, Executive Yuan
(https://cpc.ey.gov.tw/Page/4166EDEC1682E352), where consumers can search for relevant information.
The DCP will maintain close contact with relevant authorities and local government consumer ombudsmen to continuously follow up the subsequent handling status and safeguard consumer rights.