The Executive Yuan's Department of Consumer Protection (hereafter referred to as the DCP) advises individual travelers who were adversely affected by the China Airlines strike to apply for subsidies in the form of ticket expenses, food and lodging, ground transport and so forth by providing China Airlines with any and all transaction records as soon as possible. As for those people that were part of a tour group, the DCP states that it has already requested that the Ministry of Transportation and Communication's Tourism Bureau urge the relevant travel agencies to help such travelers seek compensation from China Airlines as soon as possible, and that funds spent be compensated in restitution to travelers affected by the strike.

The DCP has stated that in addition to gradually putting forward compensation measures for individual travelers and tour group members, that China Airlines also provide an additional US$100 or an equivalent amount in another currency to each traveler whose flight plans were altered due to the strike. In regard to financial losses from overseas food and lodging, ground transport and other issues due to flight cancellations and delays, no matter whether an individual traveler or a member of a tour group, as long as transaction records such as receipts and invoices are presented to China Airlines, the airline company will also provide compensation up to US$250 in cash or an equivalent foreign currency to each individual (as per attached details). Individual travelers can apply directly to the "Personal Travel Service Online Reparations Application Area" on the China Airlines website, or contact the original invoicing travel agency, a China Airlines branch office or a customer service center. In regard to refunds for flights cancelled on tour group members, in accordance with provisions in Article 28 of the original model contract for overseas travel, the travel agency will refund the remaining balance of funds to each traveler after any fees have been deducted or all necessary expenses have been paid. In that travel agents have been allowed to proceed with providing compensation to its clients, the DCP is considering immediately notifying the Tourism Bureau, as well as all relevant travel agencies that give their consent to provide compensation, that they should take the initiative in notifying the relevant travelers and promptly assist in the handling of all matters concerning the refunding of compensation money. As for those travelers who have not yet conducted the termination procedures, they shall be compensated upon the completion of said termination.

Being that the China Airlines strike disrupted the fixed itinerary of consumers, the DCP suggests that consumers proactively address either China Airlines or a relevant travel agency in order to advocate for their aforementioned rights and benefits. People can call the consumer services hotline number 1950 in the event of a consumer dispute in order to file an appeal with the consumer services center of each local government in Taiwan, or they can proceed with a complaint online via the website of the Executive Yuan's Consumer Protection Committee (http://cpc.ey.gov.tw) as a means to safeguarding their rights and interests.